We accept the following credit cards: Visa & MasterCard.:(Australian & New Zealand orders only). There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
For your privacy, your credit card statement will not include any reference relating to the product purchased.
Orders over $150 (excl. normal P&H and after any discount offer) - FREE!
Orders under $150 (excl. P&H) - $9.95 across Australia.(3-5 business days)
'Express Post' delivery - $11.95 across Australia.(1-3 business days)
If there is no-one to accept delivery, Australia Post will take your parcel to the nearest Post office. Australia post will leave a card allowing you to collect your delivery at your convenience. Your order will carry no indication of supplier and you will not need to mention Forbidden Fruit in order to pick-up your package. If the parcel is sent by our courier company, they will also leave a card advising you that delivery was attempted.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Forbidden Fruit reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Forbidden Fruit. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 4:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
We keep your personal information private and secure.Your information will not be shared, passed on or sold to anyone outside of our business. This information will confidentially always remain with us. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
Your products will be delivered to you discreetly packaged & the senders name will not appear on your delivered package.
Your delivered package will not include references to adult products.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Forbidden Fruit site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Forbidden Fruit site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Please choose carefully before you buy. Due to health & hygiene reasons, we are unable to offer an exchange policy for change of mind on sex toys.However,we will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase.If your product is found to be faulty, it will be replaced with an identical product. If we cannot replace the product, we will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Our Returns Postal Address
Please return your product to:
P.O Box 3184, Putney NSW 2112.
When returning your product,please return it in it's original packaging & please provide us with the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
A. Replace with another of the same product
B. Refund my credit card(if you paid by credit card only)
C. Refund by posting a cheque or money order
We will also need a copy of your order confirmation record and goods receipt. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
Before Returning Your Adult Toy:
Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.
- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- Try new batteries
- Make sure battery connectors are not wet or have moisture
If all else fails, please return the product to the above mentioned address.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
For more information, do not hesitate to contact us.
Shipping Time -- Most orders received before 4:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Forbidden Fruit or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price