Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Our Returns Postal Address
Please return your product to:
P.O Box 3184, Putney NSW 2112.
When returning your product,please return it in it's original packaging & please provide us with the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
A. Replace with another of the same product
B. Refund my credit card(if you paid by credit card only)
C. Refund by posting a cheque or money order
We will also need a copy of your order confirmation record and goods receipt. Also, if you haven't previously provided a contact phone number, please include this with your return. This will help us to quickly resolve the issue, should we need to contact you.
Before Returning Your Adult Toy:
Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.
- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- Try new batteries
- Make sure battery connectors are not wet or have moisture
If all else fails, please return the product to the above mentioned address.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.For more information, do not hesitate to contact us.